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Frequently Asked Questions
What is EON ?
As part of our continuing commitment to provide a high quality of service, we
are pleased to introduce our new Internet-based information system, called EON
(Easy Online Network). EON provides you with online access to your Fund
account information at no additional charge.
From your desktop you have 24 hour access to your account information
via the internet.
What are the System Requirements necessary to use this System?
Supported Browsers - We recommend that you use Microsoft Internet Explorer
version 5.5 or higher for the best possible viewing experience. Our site has
also been tested for use with Mozilla Firefox and Netscape Navigator version
7.0+.
Javascript – The use of this site requires the Javascript. Most browsers support
Javascript by default. If you are having trouble with the site, please ensure
that your browser has Javascript enabled. For instructions on how to enable
Javascript, please see the help documentation provided with your browser.
Is the Site Secure?
Yes. This site has been designed to use Secure Socket Layer (SSL) technology to
securely transmit data between the site and your computer. SSL will help
prevent unauthorized users from viewing your financial information. It is
important to note that if your browser does not support SSL technology you will
not be able to use this system. To tell if SSL is working you can check the
bottom of your screen to make sure that the symbol, a lock, is unbroken. This
unbroken symbol means that EON is completely secure and you can transmit
information with safety and confidence. (If you are using Netscape Navigator,
the symbol is a represented by a “key”)
What are some of the security features built into EON ?
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Clients can access EON only if their browsers can support SSL.
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128 bit encryption encrypts the information sent between your PC and Ours.
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You log on with your personal ID and password, which are encrypted during the
transmission process.
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You can change your password as often as you desire.
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Your password will never be displayed on EON screens.
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Our computer will automatically log you off after 30 minutes of inactivity.
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Log on Id’s will be deactivated automatically when a user fails to log in for a
period of 90 days.
What steps should I take to help ensure the security of my
account information?
You share responsibility for maintaining the security of personal account
information when using online services. Never share your password with anyone;
you should be the only one who knows it. It is recommended that the login id
and password be kept as secure as any password on credit and ATM cards. When
you finish using the system or if you have to leave your desk temporarily, you
should use the log off button to leave EON and close down the browser to
disconnect from the internet.
Sounds good, How do I get it?
Call us toll-free at 1-888-693-7274 to activate EON access for
yourself or for other authorized persons within your office.
A separate form is needed for each user and the form must be signed
by an authorized representative. Once
we receive the form and have verified your account authorization, we will
set-up your user(s). An email will be sent to each user with their user id and
temporary password, typically within 24 hours of receiving the form. The first
time a users logs in, they will be required to establish a new password.
To save time, we have the EON sign-up form available in PDF format. Please print
out the form, complete all the required information and fax the completed form
to us at .
How do I log on to access my account?
Enter your login ID and password. Remember, your id and password are case
sensitive. You can change your password at any time, once you have logged in,
by clicking on the “Tool/Form” tab and select Change Password.
When I click on the Log On
button, the screen locks up or I get an error message.
This may indicate that you are connected to the Internet through a firewall or
proxy server. Either one, if not set up for SSL, this will prevent you from
accessing secure sites like EON. Please contact your technical support staff to
verify this. To enable SSL, the protocol they may need to use “https” and the
port to use is “443”.
How do I logoff from account access?
Click the logoff button. The logoff button disconnects you from your account
information and takes you back to the main page. We recommend that you
always use the logoff button when exiting. We also suggest that you close your
browser for additional security.
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